Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
ORDERS & CUSTOMIZATION
Can I customize any product?
Yes! Most of our products can be personalized with a name, message, or custom text. Simply enter your customization details in the "Personalization" field on the product page before adding to cart.
How do I place a custom order?
Add the product to your cart, enter your personalization details in the text field, select your size and color, then proceed to checkout. It's that simple!
Can I see a preview before my order is printed?
We do not offer design previews at this time. However, our team carefully reviews every order before printing to ensure accuracy.
What if I made a mistake in my personalization text?
Please contact us immediately at info@zevafy.com with your order number. We can make changes only before your order goes into production.
PRINTING & QUALITY
What printing method do you use?
We use DTF (Direct to Film) transfer printing — one of the most advanced printing technologies available. It produces vibrant, full-color prints that are soft to the touch and highly durable.
Will the print crack or fade after washing?
Our DTF prints are designed to last. To maintain quality, wash your garment inside out in cold water and avoid high-heat drying.
What brands/materials do you use?
We use premium quality garments including Comfort Colors, Gildan, and other top brands. Material details are listed on each product page.
SHIPPING & DELIVERY
How long does it take to receive my order?
- Processing time: 1-3 business days
- Standard shipping: 5-7 business days
- Expedited shipping: 2-3 business days
For personalized orders, please allow an additional 1-2 business days for production.
Do you ship internationally?
We currently ship within the United States only.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
RETURNS & REFUNDS
Can I return a personalized item?
Personalized items cannot be returned unless there is a manufacturing defect or we made an error on your order.
What if my item arrives damaged or incorrect?
Contact us within 7 days of delivery at info@zevafy.com with your order number and photos. We will send a replacement or issue a full refund.
How long does a refund take?
Once approved, refunds are processed within 10 business days to your original payment method.
CONTACT
How can I contact you?
Email us at info@zevafy.com. We respond within 24 hours, Monday through Friday.